UtilityOS runs the whole lifecycle of a privately-owned utility network — from site and meter setup, through data acquisition, tariffing and billing, to invoicing, payments and arrears — in one auditable system, across every utility on the site.
Embedded network operators buy in bulk at the gate meter and on-sell to occupants. That is a metering problem, a pricing problem, a billing problem and a customer problem at once — UtilityOS treats it as one system rather than a chain of spreadsheets and disconnected tools.
Model the real network: sites, buildings, units, gate and sub meters, supply points and how they reticulate. Take on an existing portfolio from a spreadsheet template rather than keying it in.
Ingest interval consumption data, building-management-system feeds for air-conditioning and hot water, and contractor spreadsheet reads. Ingestion is idempotent, gaps are tracked, and quality flags are kept with the data.
Versioned tariff structures for small and large consumers, time-of-use calendars, and the reference data that sits behind them. Model a proposed tariff against real consumption history before you commit to it.
Bills per account, summating meters where it should. Handles bulk-less-subs common area, apportioned shared spaces, first and final bills, and back-billing as credit-and-reissue so the numbers still reconcile six months later.
Clean, consistent invoice templates across every utility, on each building's own cycle — dates need not be calendar-aligned. Deliver by email, or route to print and post for customers who want paper.
Direct debit and card capture through an embedded provider form, so no card or bank details are held in the system. Payment plans, grouped payments across a tenant's sites, and running-balance account accounting.
An opt-in wallet billed down daily against real consumption, with monthly invoicing unchanged. Customers see their position as it moves instead of meeting it at the end of the quarter — and it is not a disconnection product.
Aging, outstanding balances and a configurable dunning sequence that follows the prescribed steps and keys off invoice due dates — reminders, arrangements and escalation, tracked per account.
Queries, interactions and the history behind them live next to the account they concern, so the person answering the phone can see the reads, the bill and the last three conversations without leaving the screen.
The data model, the metering and the billing engine are utility-agnostic from the ground up. Add a second or third utility to a site without a second system.
Billing disputes are won with evidence. UtilityOS is designed so every number on an invoice can be traced back to the read and the tariff version it came from.
Every charge, payment and adjustment traces to its source data, the tariff version applied, and who recorded it and when. Any historical bill can be rebuilt from its inputs.
The system separates when something was true in the real world from when it learned about it — so a late correction reconciles cleanly instead of quietly rewriting history.
Each operator gets its own branded signup journey and sees only its own portfolio, while shared industry reference data stays maintained centrally and consistently for everyone.
Filter and act in context rather than navigating away to run a report — with spreadsheet export throughout, and scheduled reports delivered without anyone remembering to send them.
Apartment complexes, retirement villages, caravan parks, shopping centres, commercial and mixed-use buildings — anywhere a bulk supply is purchased at a gate meter and on-sold to the occupants behind it, and the operator carries the metering, billing and customer obligations that come with being an exempt seller.
UtilityOS is brought to Australia by RMS Connect, building on many years of submetered utility management delivered to municipalities, building owners, body corporates, energy managers and utility management companies.